Privacy Policy

HMM Auto Cars is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how HMM Auto Cars manages personal information. It is structured as follows:

1. Personal information HMM Auto Cars collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting HMM Auto Cars and complaints
10. Changes to Privacy Policy

1. Personal information HMM Auto Cars collects

The main types of personal information HMM Auto Cars collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with HMM Auto Cars such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for HMM Auto Cars's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for HMM Auto Cars's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for HMM Auto Cars's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with HMM Auto Cars.

HMM Auto Cars collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records HMM Auto Cars keeps of telephone calls, or emails received, or messages sent to HMM Auto Cars or posted on HMM Auto Cars's pages on social media);
• HMM Auto Cars's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, HMM Auto Cars collects personal information in connection with running its business directly from the individual concerned. On occasion HMM Auto Cars may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

HMM Auto Cars stores personal information in electronic and paper form.

HMM Auto Cars uses and discloses personal information as follows:

• to source vehicles and sell them to HMM Auto Cars's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with HMM Auto Cars's customers and prospective customers;
• to obtain products, services or information from HMM Auto Cars's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information HMM Auto Cars knows about them);
• to operate and manage HMM Auto Cars's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to HMM Auto Cars. For example, HMM Auto Cars may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. HMM Auto Cars also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

HMM Auto Cars uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information HMM Auto Cars uses in the operation of the computer program is browsing history on HMM Auto Cars's websites, name, contact information, and other information you may input into HMM Auto Cars's websites. The level of human oversight HMM Auto Cars provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by HMM Auto Cars's staff.

4. Cookies

HMM Auto Cars uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by HMM Auto Cars's web server. HMM Auto Cars may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on HMM Auto Cars's platforms and those social media platforms. HMM Auto Cars's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of HMM Auto Cars's website.

5. Links to other websites

HMM Auto Cars's website may contain links to third party websites. HMM Auto Cars does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from HMM Auto Cars and do not wish to receive these communications from HMM Auto Cars in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to HMM Auto Cars.

7. Overseas transfers

HMM Auto Cars's website/s are hosted in Australia. On occasion, a third party service provider HMM Auto Cars engages or that HMM Auto Cars is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information HMM Auto Cars holds about them by contacting HMM Auto Cars during business hours on 07 3191 7681 or via the contact page.

HMM Auto Cars may require an individual making a request to verify their identity before processing their request.

HMM Auto Cars will aim to respond to all requests promptly and within 30 days.

HMM Auto Cars may refuse a request where permitted or required by law. HMM Auto Cars will comply with any regulatory requirement to give reasons for its decision.

9. Contacting HMM Auto Cars and complaints

If you have any queries, concerns or complaints about how HMM Auto Cars handles your personal information please contact HMM Auto Cars during business hours on 07 3191 7681 or email ticktack2211@gmail.com. HMM Auto Cars may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that HMM Auto Cars can understand the nature of your concern. In most cases, HMM Auto Cars will ask that you put your request in writing.

HMM Auto Cars takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by HMM Auto Cars's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 07 3191 7681
• Mailing Address: 829 Boundary Rd, Coopers Plains, QLD, 4108

10. Changes to Privacy Policy

HMM Auto Cars may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.